Customer Service Officer
Part time, fixed term position available
About the role
The Shire of Ravensthorpe has an exciting opportunity for a motivated and detail-oriented Customer Service Officer to join our team in a part-time fixed-term position, working 22.8 hours per week until August 2027.
As the first point of contact for residents, visitors and stakeholders, you will play a key role in delivering exceptional customer service and supporting the day-to-day operations of the Shire. This diverse and rewarding position is ideal for someone who enjoys working with people, has strong administrative skills, and thrives in a dynamic environment.
Reporting to the Manager Governance & Community, you will be responsible for managing front-counter enquiries, processing payments and bookings, coordinating incoming and outgoing mail, assisting with Department of Transport transactions, and supporting the administration of Shire facilities, public venues and campsites. You will also liaise with internal teams to assist with maintenance requests, community events and general enquiries, while maintaining accurate records across a range of systems.
This is a varied and hands-on role where no two days are the same, offering the opportunity to make a positive contribution to the Ravensthorpe community while working within a supportive and collaborative team environment.
The successful applicant will have demonstrated knowledge and experience in: -
- Providing customer solutions and positively resolving issues
- Working under pressure and being well organised
- Maintaining diplomacy, patience, tact and sensitivity to the specific needs of the customers
- Working independently and autonomously
- Handling cash and banking procedures
- Microsoft applications
Potential applicants are encouraged to contact Bethany Goss, HR/Payroll Manager by calling (08) 9839 0000, for any queries, or to further discuss the opportunities and requirements for this position.
Conditions
Applicants must have or be willing to successfully obtain:
- Current C class drivers’ license
- Pre-employment medical including drug and alcohol
- National Police Clearance
What’s in it for you?
A pro rata total salary package up to $84,880 pa will be offered as per the Ravensthorpe Enterprise Bargaining Agreement 2023.
There are lots of benefits to taking up a role with the Shire of Ravensthorpe: -
- A competitive, Enterprise Bargaining Agreement-based salary with annual increments
- 12% Guaranteed Superannuation
- Additional 5% superannuation with co-contributions
- $114 per week pro rata allowance for full and part time employees residing within the Shire, to assist with the living costs associated with living in an isolated area
- Public Holidays plus two additional days of leave per year (Local Government holidays)
- 5 weeks annual leave plus 17.5% leave loading
- Free Gym and Pool season pass for all full and part time employees
- Free Annual Flu shot
Location
The Shire of Ravensthorpe encompasses the settlements of Ravensthorpe, Hopetoun, Jerdacuttup, Munglinup and Fitzgerald and is located within the picturesque Fitzgerald Biosphere Coast region. Located five hours south east of Perth, two hours west of Esperance and three hours east of Albany, the Shire of Ravensthorpe is nestled amongst the spectacular Fitzgerald River National Park, the Ravensthorpe Range and stunning coastline.
A beautiful and family friendly place to settle that offers a healthy lifestyle, the Shire of Ravensthorpe is made up of strong communities, with locals who are passionate about agriculture, art, wildflowers, history, the environment, sport, fishing and recreation. The primary industries include mining, farming and tourism.
How to apply for this position
For a copy of the application package, please contact Bethany Goss, HR/Payroll Manager by calling 08 9839 0000 or by emailing recruitment@ravensthorpe.wa.gov.au
To be considered for the role, applicants must provide the following:
- A current resume outlining your employment history and professional learning summary relevant to this position
- A covering letter outlining your suitable experience for the position and why you are interested in this field of work.
- A statement of claims addressing the selection criteria in the position description. Please refer to the application package.
- The contact details of two (2) work related referees who can attest to the claims made in your application. It is preferable for one of your referees to be your current Supervisor or Manager.
Applications can be emailed to recruitment@ravensthorpe.wa.gov.au or posted to PO Box 43, Ravensthorpe WA 6346, addressed to the Chief Executive Officer, Shire of Ravensthorpe and marked Confidential – Customer Service Officer no later than 4pm Monday, 19th October 2026.
Supporting a diverse workforce
The Shire of Ravensthorpe is a family friendly and equal opportunity employer committed to workplace equality and diversity. We value the unique diversity that Aboriginal and Torres Strait Islander people, people with disability, people from culturally diverse backgrounds, and members of our LGBTQIA+ community, women and youth bring to our workforce.
We strongly encourage people from diverse backgrounds to apply.
People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.
Nicole O’Neill
Chief Executive Officer